Supplied Customer Artwork in ‘Print-Ready’ format – All artwork supplied by customers must be supplied in CMYK format. touch cannot be responsible for any colour shift that may occur when converting from RGB to CMYK.
All artwork must be supplied as 300dpi PDF’s. touch is not responsible for images that may print blurred or pixelated due to customer supplied artwork if its less than 300dpi. We require 3mm bleed on all edges if the document requires this. If you are unsure of the term ‘bleed’ then please call and speak to one of our staff. If the artwork supplied is not ‘Print Ready’ then Touch will contact you in order for you to re-supply or to make amendments and en devour to get your order into print as soon as possible.
In some cases touch will amend your artwork for you without charge if it is simple, however we may have to charge for alterations which can’t be rectified quickly – but we will of course advise you of any costs beforehand. Any delays in artwork not being supplied ‘Print Ready’ may lead to your order missing the completion date, especially for orders placed under express tight deadlines.
Quantity Changes to orders – Any changes in quantity ordered must be made in writing via email prior to commencement of processing. Any increases in the order will be regarded as a separate contract unless written notification is received before work commences on the original order. We reserve the right to alter the completion date agreed initially due to our having to potentially order in more materials to achieve a desired larger quantity.
Quantity variation – We shall be deemed to have fulfilled our contract by delivery of a quantity within 2% plus or minus of the quantity of print- ed goods ordered and you will be charged at the contract rate for the quantity delivered.
Delivery – Every effort will be made to complete each order within the specified time, but specified completion dates are a best endeavour approximation and might be extended in times of high volume of orders. touch does not accept for any loss arising from delay or error in the delivery of the goods.
Further more when dealing with third party delivery or courier we cannot give an exact delivery time guarantee or assure that the delivery will be made on as per our indicated time.
Touch shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Payment – Unless under prior credit agreement, all orders must be paid for in advance. Full payment must be received and cleared prior to processing the order. Where applicable all prices quoted are inclusive to VAT at the current rate, unless stated otherwise.
Quotations – Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or other- wise. The prices are based on today’s current costs of production that include materials, oncosts and staff time. In the event of any increase in wages or costs of materials occurring after the confirmation of accepted contract Touch reserves the right to amend costs.
Order Cancellation Fees
Not Accepted cancellation of completed orders subject to payment in full of all agreed costs.
Accepted cancellation of orders that have not been produced or sent to print
touch reserves the right to charge 5% of the original order cost plus an £25 administration fee to cover time spent processing the order.
Accepted cancellation of orders is in the process of being checked by our artwork department.
touch reserves the right to charge up to to a 50% of the initial order cost.
Please note your call may be recorded for training or monitoring purposes.
Touch is the trading name of Amyas Trading Limited.